Privacy Policy

Last updated: October/30/2025

This Privacy Policy describes how marzban.ae, an e-commerce platform owned and operated by MARZBAN MOBILE PHONES LLC (collectively referred to as the “Site,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from marzban.ae (the “Site”), use our services, or otherwise communicate with us regarding the Site (collectively, the “Services”).

1. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, services, or applicable laws and regulations. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

2. What Personal Information We Collect

A. Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing/shipping address, payment confirmation, email, phone number, etc.
  • Account Details: Username, password, security questions, and account preferences.
  • Customer Support Inquiries: Any information you provide when contacting us.

B. Information We Collect Automatically

  • IP address, browser type, device type, and operating system.
  • Interactions with our Site, pages visited, time spent on pages, clicks, and referring URLs.

C. Information We Collect from Third Parties

  • Payment confirmation details (we do not store full payment card details).
  • Marketing and advertising data for personalized campaigns.
  • Analytics from Google Analytics and Facebook Pixel.

3. How We Use Your Personal Information

  • Providing Services: Processing orders, managing accounts, and providing customer support.
  • Marketing & Advertising: Sending promotional emails, displaying targeted ads.
  • Security & Fraud Prevention: Detecting fraudulent transactions, complying with legal obligations.
  • Analytics & Service Improvement: Using tools like Google Analytics.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any promotional email.

4. Legal Basis for Processing (GDPR Requirement)

Legal Basis for Processing.

We process your personal data based on:

  • Contract fulfillment (order processing)
  • Legal obligations (tax records)
  • Legitimate interests (website improvement)
  • Consent (marketing communications where required)

5. Cookies and Online Tracking

We use cookies and similar tracking technologies to personalize your shopping experience and analyze our website traffic.

We use the following cookie categories:

Essential Cookies: Required for website functionality (shopping cart, login)
Performance Cookies: Google Analytics for website improvement
Marketing Cookies: Facebook Pixel for personalized advertising
Functional Cookies: Remember your preferences and settings

You can control cookies through our cookie consent tool or browser settings.

6. How We Share Personal Information

  • Service Providers: Payment processors, shipping partners, IT providers.
  • Advertising Partners: Third-party platforms like Google Ads and Meta.
  • Legal Compliance: If required by law.
  • Business Transfers: In case of a merger or acquisition.

7. Data Retention

  • Order Information: Retained for up to 5 years for legal, tax, or accounting purposes.
  • Account Data: Retained as long as your account is active.
  • Marketing Data: Retained for up to 12 months or until you opt out.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights under applicable data protection laws:

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Opt Out
  • Right to Data Portability

To exercise any of these rights, don’t hesitate to get in touch with us at info@marzban.ae.

9. Children’s Privacy

Our Services are not intended for children under 18. If you believe a child has provided us with personal information, please contact us.

10. International Data Transfers

Your data may be processed in countries different from your own. We rely on legally approved transfer mechanisms to protect your data.

11. Security Measures

We employ security measures to safeguard your personal information. Please protect your account credentials and notify us of any unauthorized access.

We implement comprehensive security measures, including:

  • SSL encryption across all pages
  • Regular security monitoring and updates
  • Secure payment processing through certified providers
  • Access controls and staff training
  • Regular data protection assessments

12. Contact Us

If you have any questions, please reach out to us:

Phone: +971521956190
Email: info@marzban.ae
Address: MARZBAN MOBILE PHONES LLC, Ali Akbar Building, Shop No. 3, 11 7b Street – Al Murar, Deira, Dubai 50819, United Arab Emirates

Thank you for choosing marzban.ae. We are committed to protecting your privacy and providing an excellent online shopping experience.