Warranty Policy
At marzban.ae, We take pride in the quality of our products and are committed to ensuring your complete satisfaction. As part of this commitment, all items purchased from marzban.ae (owned and operated by MARZBAN MOBILE PHONES LLC) includes a 1-year warranty covering manufacturing defects in materials or workmanship under normal use.
- How to Avail Warranty
To submit a warranty request, please follow the steps below:
Contact Support
Phone: +971 52 195 6190
Email: info@marzban.ae
Reach out with your order number and a brief description of the issue you are facing.
Provide Required Details
You may be asked to share photos or videos to help our team accurately assess the issue.
Troubleshooting Assistance
Our support team may guide you through troubleshooting steps. If the issue cannot be resolved remotely, return instructions will be provided.
Return Instructions
If a return is required, please follow the packaging and shipping guidelines shared by our team.
- Inspection & Evaluation
Upon receiving the product, our technical team will conduct an inspection within 7 business days. The team will determine whether the issue is due to a manufacturing defect or falls outside warranty coverage due to misuse, damage, or other excluded conditions.
- Repair or Replacement
If the issue is covered under warranty:
We will repair or replace the product at no additional cost.
If the original model is unavailable, a comparable product of equal or greater value will be provided.
- Shipping Costs
Return Shipping: The customer is responsible for shipping the product for inspection.
Replacement Shipping: If the claim is approved, marzban.ae will cover the shipping cost to return the repaired or replacement product.
- Manufacturer Warranty
Some products may include a separate manufacturer warranty. If applicable, warranty claims may need to be processed directly with the manufacturer once marzban.ae, warranty has expired or if directed by our support team.
- Warranty Exclusions
This warranty does not cover:
Physical damage, accidents, liquid damage, or mishandling
Unauthorized repairs or modifications
Normal wear and tear (including screen issues)
Damage caused by self-repair attempts or tampering
Note: Any evidence of misuse, tampering, or unauthorized repair will void the warranty.
- Proof of Purchase
Please retain your order number or proof of purchase, as it is required to validate your warranty claim. Warranty requests cannot be processed without proof of purchase.
Contact Information
For questions or warranty assistance, contact us at:
Phone: +971 52 195 6190
Email: info@marzban.ae
Address:
MARZBAN MOBILE PHONES LLC
Ali Akbar Building, Shop No. 3
11 7B Street – Al Murar, Deira, Dubai 50819
United Arab Emirates.
Thank you for choosing marzban.ae. We are committed to delivering a reliable and customer-focused shopping experience.
